- Shipping & Delivery
- Delivery Times
- Returns & Replacements
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
We ship ground service anywhere, see below for details.
|Order Amount||Shipping & Handling*|
|$0 - $59.00||$6.95 flat fee (order must ship complete, no back orders)|
|$59.01 and over||Free (order must ship complete, no back orders)|
Express Shipping (Excluding Alaska, Hawaii, Puerto Rico)
Shipping to Canada
Shipments to Canada do not include any customs fees, duties, brokerage fees, taxes, etc . All international shipments only ship complete. If your item contains an out-of-stock item, your order will be held until the backorder item arrives, then shipped complete. All shipments to Canada are sent via Postal Service to obtain the lowest possible fees for our customers, therefore delivery times may vary from region to region. If a shipment is returned due to a refusal to pay the above fees when the package is presented, the customer will be responsible for restocking charges incurred including all customs and shipping fees to return the shipment, which will be deducted from any refund to the customer. Please call Customer Service at 314-268-2426 with any additional questions.
All international shipments only ship complete. If your item contains an out-of-stock item, your order will be held until the backorder item arrives, then shipped complete. Shipments to countries outside the US (other than Canada) will have their delivery options evaluated on an order-by-order basis. A customer service representative will e-mail each customer the delivery methods and shipping rates available for their country. Once the customer has confirmed their choice of delivery method, the order will be shipped. Shipping estimates will not include any customs fees, duties, brokerage fees, taxes, etc. If a shipment is returned due to a refusal to pay the above fees when the package is presented, the customer will be responsible for restocking charges incurred, including all customs and shipping fees to return the shipment, which will be deducted from any refund to the customer. Please call Customer Service (outside the US and Canada 314-268-2426) with any additional questions.
When you place an order we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Shipping date estimates will appear on each product. In stock merchandise typically is delivered to homes in 7-10 business days. Delivery times for shipments outside the continental US will vary.
Tracking Your Package
If you have a tracking or delivery confirmation number, follow the links below for more information. If you're not sure whether or not your order has been shipped, check the status of your recent orders in your "My Account" pages.
Are you wondering where your order is? Find out where you order is now in your "My Account." Please remember, we estimate shipment and delivery dates based upon the availability of the items you ordered and the shipping options you selected. Shipping date estimates will appear in the order form. Once you've placed your order, you will be able to see both shipping and delivery date estimates in the relevant order summary in your "My Account."
What "In Transit" Means
When you track the progress of your order via "My Account," you might see the term "In transit to UPS" in the order summary. This tells you that we are in the process of delivering your order to the UPS local center. This is often the most efficient way for us to get your order to you. Once UPS receives your order, they will deliver it to you, providing whatever further details they can along the way. You can always see all available shipment details by visiting the order summary in "My Account." Please note: Your UPS tracking number will not work until we have delivered the order to your local UPS center.
Merchandise may be returned for any reason with-in 365 days and we will credit your original purchase price less shipping. If the item arrived damaged or defective, we will also credit you your original shipping amount and the return shipping charges incurred. Returned merchandise should be sent in unopened or original condition, securely wrapped and postage pre-paid via US Postal Service. Shipping credits are calculated based on US Postal Service rates only and only those amounts will be credited to your original method of payment. Customer may choose to use alternative carriers at their own additional expense.